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NeoCharge Reviews

4.0

(Rated by 7 users)

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Customer Reviews Store Information Features & Analysis FAQs

Overall Rating

4.0

Base on 8 Reviews

Ratings by Feature

Shipping & Delivery
4.5
Return Policy
3.5
Price & Quality
3.6
Customer Service
4.0
Good Value
3.0

Recent Customer Reviews (8)

juvy ancheta

Aug 31, 2025

Worse Customer Servicei purchased a Neocharge splitter and received the splitter. But unfortunately i couldn’t not use the type of splitter that i purchased because after the electrician upgraded my socket it requires a different connection. I reached out to Neocharge and processed a return/replacement . I sent my returned and was received by Neocharge. This is where the problem starts. After sending numerous emails and bombarding their chat box someone from Neocharge contacted me. His name was Den. After the conversation, he assured me, a replacement splitter will be mailed to me that same day. He also told me i will get an email. I never got the email. The next day i sent emails and tried calling the phone number but no one answer. I then received an email from Den stating ‘due the carrier, my device was not ship and that it will ship that day”. It’s been days and i have not received any tracking or my email replied as to when they will ship my replacement splitter or refund my money. I have never experience such customer service. I believe Den lied to me about my replacement. Can’t say that the device is a great device coz i have not gotten mine. what i have gotten was the worse customer service. if there are 1/2 stars i that would be what NeoCharge deserve.

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Patricia Abell

Feb 12, 2025

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Amy Paolucci

Feb 11, 2025

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Charlie Howard

Feb 11, 2025

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Joel Brennan

Feb 9, 2025

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Stefanie Winkel

Feb 8, 2025

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Edmee Duhamel

Feb 8, 2025

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Virgilio Davenport

Feb 7, 2025

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NeoCharge Pros & Cons

Pros

Smart Splitter Technology: NeoCharge's Smart Splitter allows for intelligent power splitting, ensuring that both the EV and other appliances can use the 240V outlet simultaneously without overloading the circuit.

Cost Savings: By optimizing charging times and reducing strain on the electrical grid during peak hours, users can save 30-40% on their EV charging costs.

Ease of Use: The NeoCharge app is user-friendly and integrates seamlessly with over 14 popular EV brands, providing a set-it-and-forget-it approach to EV charging.

Energy Tracking: The app offers detailed breakdowns of charging sessions, including duration and cost, allowing users to track their energy usage and make informed decisions.

Portability: The Smart Splitter is portable, making it convenient for use at vacation homes or other locations.

Integration with Utility Rates: The app syncs with specific utility rate plans to optimize charging schedules, ensuring users take advantage of the cheapest times to charge.

CONS

Cost: The NeoCharge Smart Splitter is priced at $399-$479, which may not be cost-effective for everyone, especially if a dedicated second 240V outlet can be installed at a lower cost.

Limited Power Capacity: The Smart Splitter has a maximum power capacity of 40 amps, which can result in slower charging times for high-capacity EVs.

Complexity for Some Users: While the app is user-friendly, some users might find the initial setup and configuration complex, especially if they are not tech-savvy.

NeoCharge Features and Benefits

Features

Wide Compatibility

Connects with over 14 popular EV brands, including Audi, BMW, Tesla, Chevrolet, Ford, Toyota, Hyundai, Jaguar, Volkswagen, and more.

Secure Connection

Uses end-to-end encryption for secure cloud-based connections, ensuring data privacy.

Intelligent Algorithm

Optimizes EV charging schedules to save money on utility bills by charging during off-peak hours.

Customizable Preferences

Allows users to set their ready-by time and customize charging preferences to balance cost savings and convenience.

Detailed Breakdowns

Monitors EV charging costs and energy usage in one centralized place, providing detailed breakdowns of charging sessions.

Historical Data Analysis

Analyzes historical data to identify trends and opportunities for further savings.

Advanced Features for Smart Splitter

Offers better insights into home EV charging and 240V appliance usage.

Over-The-Air Upgrades

Ensures the system stays up-to-date with the latest improvements.

Custom Rates

Allows users to select their exact utility rate plan within the app, setting up custom rates for specific locations.

Optimized Scheduling

Automatically factors in time-of-use rates to optimize charging schedules, maximizing potential savings.

Intuitive Dashboard

Provides a sleek, user-friendly interface to view home energy usage at a glance with intuitive charts and graphs.

Total Control

Allows control over multiple EVs and appliances from a single dashboard, enabling easy adjustments and monitoring.

Zero Credential Storage

Never stores login credentials on servers, ensuring robust data security.

End-to-End Encryption

Protects all communication between devices and servers with state-of-the-art encryption.

Secure Token Authentication

Uses encrypted authorization tokens for device communication, maintaining utmost privacy.

Significant Savings

Users have reported average savings of 30-40% on their EV charging costs.

Reduced Grid Strain

Helps reduce the strain on the electrical grid during peak hours, contributing to a more sustainable future.

Completely Free

The app is entirely free to use, with no hidden costs or required hardware.

Additional Discounts

Offers $50 off any Smart Splitter or EV charger if downloaded today.

Smart Splitter Technology

Allows for intelligent power splitting, ensuring that both the EV and other appliances can use the 240V outlet simultaneously without overloading the circuit.

Ease of Use

The NeoCharge app is user-friendly and integrates seamlessly with over 14 popular EV brands, providing a set-it-and-forget-it approach to EV charging.

Energy Tracking

Offers detailed breakdowns of charging sessions, including duration and cost, allowing users to track their energy usage and make informed decisions.

Portability

The Smart Splitter is portable, making it convenient for use at vacation homes or other locations.

Integration with Utility Rates

The app syncs with specific utility rate plans to optimize charging schedules, ensuring users take advantage of the cheapest times to charge.

NeoCharge Reviews

Payment Methods

Payment Methods

Overall Rating

Ratings by Feature

Ratings by Feature

Recent Customer Reviews (8)

juvy ancheta

Patricia Abell

Amy Paolucci

Charlie Howard

Joel Brennan

Stefanie Winkel

Edmee Duhamel

Virgilio Davenport

NeoCharge Pricing

NeoCharge Smart Splitter

NeoCharge products

NeoCharge Pros & Cons

Pros

CONS

NeoCharge Features and Benefits

Features

Wide Compatibility

Secure Connection

Intelligent Algorithm

Customizable Preferences

Detailed Breakdowns

Historical Data Analysis

Advanced Features for Smart Splitter

Over-The-Air Upgrades

Custom Rates

Optimized Scheduling

Intuitive Dashboard

Total Control

Zero Credential Storage

End-to-End Encryption

Secure Token Authentication

Significant Savings

Reduced Grid Strain

Completely Free

Additional Discounts

Smart Splitter Technology

Ease of Use

Energy Tracking

Portability

Integration with Utility Rates

NeoCharge Frequently Asked Questions